Foundations of Conflict Resolution

Facilitated by Angela Brandford-Stevenson

Foundations of Conflict Resolution is designed to equip managers with essential skills and knowledge to effectively manage and resolve conflicts in various settings. The course covers several key components:

• Understanding Conflict: Managers will explore the nature of conflict, including its causes and types. This foundational knowledge helps individuals recognize the dynamics of conflict in professional environments.

• Conflict Management Styles: The course examines different styles of conflict management, such as competing, collaborating, compromising, avoiding, and accommodating. Participants will learn to identify their own styles and understand how these affect their interactions with others.

• Communication Skills: Effective communication is crucial in conflict resolution. The course emphasizes active listening, assertive communication, and the importance of non-verbal cues in facilitating constructive dialogue.

• Problem-Solving Techniques: Managers will be introduced to various problem-solving strategies that can be applied to conflicts. This includes developing action plans and collaborative solutions that address the needs of all parties involved.

• Emotional Intelligence: The course highlights the role of emotional intelligence in conflict resolution, teaching participants how to manage their emotions and respond to the emotions of others in a constructive manner.

• Practical Applications: Through case studies, role-playing, and group discussions, participants will practice applying the concepts learned in real-world scenarios, enhancing their ability to navigate conflicts effectively.

Overall, Foundations of Conflict Resolution aims to provide managers with a comprehensive toolkit for understanding and addressing conflicts, fostering a more harmonious and productive work environment.

A manager in the Foundations of Conflict Resolution course may be facing several challenges, including:

• Ineffective Conflict Management: You might struggle to address conflicts constructively, often resorting to avoidance or escalation rather than resolution, which can lead to ongoing tension and dissatisfaction.

• Poor Communication Skills: You may find it difficult to express their thoughts and feelings clearly, leading to misunderstandings and further conflict. They might also struggle with active listening, which is essential for resolving disputes.

• Emotional Reactivity: You may experience heightened emotions during conflicts, making it challenging to remain calm and rational. This emotional response can hinder your ability to negotiate effectively.

• Lack of Confidence: You may feel uncertain about your ability to handle conflicts, leading to a reluctance to engage in necessary discussions or negotiations.

• Diverse Perspectives: You might encounter conflicts arising from differing viewpoints, cultural backgrounds, or communication styles, making it difficult to find common ground.

What can a participant expect from this manager training?

Join us to develop the skills necessary to navigate and resolve conflicts more effectively. The course offers practical tools and strategies that can enhance your ability to communicate, manage emotions, and facilitate constructive dialogue. By participating, managers aim to improve their conflict resolution skills, foster better relationships, and create a more collaborative work environment. Ultimately, this training can lead to increased confidence and effectiveness in your role as manager and team member.